Booking and Cancellation Policy

Reservation and Payment

A 50% deposit of the safari cost or an amount as advised by a Cotis Safaris Tour Consultant is required at the time of booking to secure your reservation. The balance should be paid within the advised timelines for proper planning to ensure a seamless safari experience

Cancellation and Refund

We understand that plans may change and we aim to be flexible while maintaining the sustainability of our services. Should you need to cancel or reduce the number of days of your safari/holiday/event booking, please be aware that cancellation fees are applicable, with the amount varying based on the date of cancellation.

Rebooking

If you must reschedule your safari/holiday/event, we will make every effort to accommodate your new dates. However, availability cannot be guaranteed, and additional costs may apply based on the new dates and arrangements.

Unused Services or No show

We regret that no refunds can be made for any unused services, whether voluntarily missed or due to factors beyond your control. Please inform us as soon as possible as soon as plans change to enable us find alternative ways to avoid no shows.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance to protect against unforeseen events that may result in cancellations or changes to your travel plans. We shall be glad to assist you in purchasing proper travel insurance upon request at an additional cost. Cotis Safaris will not be held liable for losses incurred due to a lack of proper insurance cover.

Amendments by Cotis Safaris

While we make every effort to provide the services as agreed upon, Cotis Safaris reserves the right to make necessary changes to your itinerary due to unforeseen circumstances such as weather conditions or other factors. In such cases, we will provide suitable alternatives to ensure you have a memorable experience.

By booking with Cotis Safaris, you agree to abide by these terms and conditions. If you have any questions or require further clarification, please feel free to contact us

Privacy Policy for cotissafaris.com

Last updated: 1 February, 2025

If you have any questions about this Privacy Policy, please contact us at info@cotissafaris.com.

TERMS AND CONDITIONS OF USE

Welcome to cotissafaris.com. These are our rules if you want to use our website and the services or products available from our website. If you do not agree to these rules, you cannot use our site. We can change these rules whenever we want and will post the new rules on our site, whether you notice them or not. In these Terms, “we”, “us” and “our” refer to Cotis Safaris and the terms “Client”, “you” or “your” refer to any individual user of our Website.

It is your responsibility to carefully read these Terms of Use (“Terms”) prior to using our website.

SITE SERVICES

We agree to provide you with services, or the “Service” through cotissafaris.com. In exchange for providing this service, we require you to follow these rules:

  1. Don’t use the Site to do anything illegal or break the rules in our terms of use.
  2. Don’t change anything about our website or applications, upload any type of virus or malware, or do anything that might interfere with the way the Site or its services works.
  3. Don’t do anything that might affect how other people use and enjoy the Site. Be a good neighbor.

YOUR RIGHTS

  1. You have the right to feel safe using Site.
  2. You have the right to your privacy on Site. Please refer to our Privacy Policy for details.

Any communications made through our contact page, blog, blog comments, newsletter sign-up or other pages, or directly to us through phone, mail or email is not confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by Kenyan law, and we will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how we store and use your communications or any data provided by you in those communications, please refer to our Privacy Policy.

We reserve the right to republish or distribute anything you upload to our site as reasonable in the course of our business. You agree not to submit any content that could be illegal or serve an unlawful purpose, including, but not limited to, content that is potentially libelous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.

You are responsible for anything you do on Site under your login, including things you post and comment on. You are responsible for making sure the stuff you post belongs to you, including any music or photos. If you post something you shouldn’t and get a fine, you will have to pay it.

OUR RIGHTS

We are not responsible for the following:

  1. Links to other companies or websites, even when the link shows up in Site
  2. What happens when you connect your Site account to another website or service, including sharing a picture or video. You should read the rules for that service to know your rights.
  3. The data cost on your mobile device for using Site or its services.
  4. Any content that is stolen or copied from the Site by someone else.

We can end the Site and its services at any time or stop you from using Site at any time for any reason without letting you know beforehand. We can also delete content you have uploaded for any reason, whether you think they violated our rules or not. We do not have to pay you if we delete content that was making you money.

THIS AGREEMENT

If you use other third-party services on the Site, including payment services, you will need to follow those rules or terms. If any of those rules conflict with these rules, those rules will win.

If a court finds any of this Agreement unenforceable, the other rules will still be valid.

Any changes to these rules must be made in writing. If we fail to enforce any of these rules for any reason, we still have the right to enforce them in the future, and our behavior will not be a waiver of our overall rights in this Agreement.

We reserve all the rights we did not expressly grant or tell you about in this Agreement.

No one else besides you and us (no third parties) have rights under this agreement.

You cannot give these rights or obligations to someone else without our consent. We can give our rights and obligations to someone else, however, like if we change ownership by selling part or all of our business, or if we need to for legal reasons.

ADVERTISING, AFFILIATES, AND TESTIMONIALS

This site may use advertising or affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed ads or affiliate links in addition to this disclaimer located in these Terms & Conditions. Results with any particular product or service may vary.

REFUNDS & PAYMENT COLLECTION

We like to have fun, but we take our business seriously. We’d appreciate your careful consideration of the service and products available on the site, and we advise you to make your purchases carefully.

Due to the nature of the services provided, refunds will not be given unless otherwise specified in writing. We reserve the right to change our fees at any time and without notice to you.

SECURITY

If at any time you are required to create a username and password to access any Offering, it is your responsibility to protect your username and password from theft or any other means of unauthorized use that would violate these Terms. If you become aware that your password has been compromised or your account has been breached, it is your responsibility to notify us immediately by sending an email to info@cotissafaris.com.

HOW WE WILL HANDLE DISPUTES

We hope there won’t be any problems and that you will reach out to us if you are having issues with our service. But, if you have a legal problem with Site, you agree to use binding arbitration under the AAA, which means you will not go to court by yourself or with others or be part of a class-action lawsuit or arbitration. We and you waive a trial by jury. The following claims don’t have to be arbitrated and may be brought to court: small claims, intellectual property disputes (like copyrights and trademarks), or efforts to interfere with the services or engage with the service in unauthorized ways. A court can also decide issues about the scope and enforceability of these arbitration provisions.

We appreciate feedback, but we may use any of your comments without any obligation to pay you and do not have to keep them confidential. For questions about this policy, you can email us at info@cotissafaris.com.

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